Crisis support

Crisis Line Tel: 0845 123 23 73

We are open six days a week: Monday to Saturday, including Bank Holidays.
5:00pm - 10:00pm (Last calls taken at 9:45pm)

Crisis Phone Line

We provide an out-of-hours telephone helpline and counselling service offering telephone and face-to-face counselling as appropriate to people in the Borough. You can have a chat over the phone, or a session with one of our counsellors in an informal, friendly and safe environment.

Definition of a Crisis

A time-limited period of psychological disequilibrium, precipitated by a sudden significant change in a person's life situation, or the eruption of volatile emotions attached to an individual's personal history, which results in demands for internal and external adjustment which for the time being are not possible for the individual to achieve alone.

Our objectives

• The psychological resolution of the immediate crisis and restoration to at least the level of functioning that existed prior to the crisis.
  
• To assist those with repetitive and regular chronic patterns of non-coping, by incorporating in our procedures methods of interrupting any such patterns in ways which would strengthen the person's ability to cope.
  
• To respond to 'recurrent emergencies' which show as the release and expression of emotional tension in which the client expresses distress and anger at their circumstances. By means of:
  
  1) A telephone service which provides an immediate response to the client.
  
  2) A brief assessment for any individual contacting the service.
  
  3) Intensive short-term work with a face-to-face counsellor.