CQC highlights inequalities for people with mental health problems in hospital

The majority of people who stayed as an inpatient in hospital were happy with the care they received, had confidence in the doctors and nurses treating them and had a better overall experience, according to a national survey from the Care Quality Commission (CQC). 

However, people with mental health problems generally report a poorer experience when they stay in hospital. 

The 2017 inpatient survey asked over 70,000 adults who had stayed in hospital for at least one night during July last year said about the care they received. 

The survey asked people to give their opinions on the care they received, including quality of information and communication with staff, whether they were given enough privacy, the amount of support given to help them eat and drink and help with personal hygiene, and on arrangements to discharge them from hospital. 

For a second year running, responses were less positive across most areas for people with a mental health problem than those without. 

Those with mental health problems said they had less confidence and trust in hospital staff, and thought they were treated with less respect and dignity and felt less informed about their care. They also gave lower than average scores in relation to whether their needs, values and preferences were fully considered, and for the quality of the coordination and integration of their care. 

This repeats a trend found in the results of CQC’s 2017 surveys of children and young people and patients using A&E.

Full story: National Mind

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