Cost of Living Support
Energy and Utilities
Utilities and Home Energy Improvement
Ofgem recommends that if you are struggling to pay for energy or think you may get into difficulty, contact your supplier. Find information about how to identify your gas and/or electricity supplier here.
Ofgem advises that suppliers must work with you to agree on a payment plan you can afford under Ofgem rules.
Ofgem advises that you can ask your supplier for:
- a review of your payments and debt repayments
- payment breaks or reductions
- more time to pay
- access to hardship funds
- advice on how to use less energy
- Priority Service registration – a free support service if you are in a vulnerable situation.
Charis has a page for individuals to identify which schemes are currently open for applications, or those schemes which are coming soon. Includes grants and funds that can support you with energy bills and with getting new appliances if yours breaks – based on who your energy supplier is
SHINE The Seasonal Health Intervention Network is a fuel poverty referral network and free energy advice service for Londoners. The SHINE hub is located within Islington Council and run by the Energy Advice Service. All callers undergo an assessment to see what services they would be eligible and suitable for. SHINE assess and refer for electricity and water discounts, heating and insulation grants to improve household efficiency and refer households with additional needs to supplier and power network to Priority Service Registers For self-referrals, call 0300 555 0195 to speak to an advisor, 9:00am to 5:00pm, Monday to Friday. View presentation
For third party referrals, please use the online form or email firstname.lastname@example.org.
Action for Warm Houses provide advice and support to people struggling to heat their homes affordably, either directly or via community engagement projects and outreach. Contact them through their webchat.
GLA Warmer Homes Programme is a pan-London programme offering advice and financial support for fuel poor households.
Warm Spaces is a national warm spaces directory.
Age UK provide specialist energy support for older people and advises whether older people are accessing all the support available to them and provides guidance on billing, meters and complaints. Call 0800 055 6112 for specialist support.
Scope offer free energy and water advice to disabled people, helping them to manage their energy and water needs.
WaterHelp and WaterSure – Thames Water help with water bills for low-income households, households with large families and those who have a water-dependent medical condition.
Government Energy Schemes
The Household Support Fund is a fund to help vulnerable households in winter. Contact your local council for advice and help on accessing this fund. It is always worth contacting your Local Authority as they may have other grants or programmes that you could benefit from.
The cold winter Payment is a £25 payment for every 7 days of very cold weather that is experienced between November and March. Contact your local council for advice and help on accessing this fund.