Frequently Asked Questions
How can I make a referral for myself or a client?
Most of our services accept self-referrals.
Please see our Referrals page for info on our various referral procedures, and links to the relevant referral forms.
Do I need a mental health diagnosis to use Islington Mind’s services?
No – you do not need to have a named, diagnosed condition to use our services. We aim to help all adults in Islington who need support with their mental health.
I'm not an Islington Mind service user, but I'm experiencing a crisis
right now – can you help?
We are not set up to respond to an emergency.
If you feel you are at risk of crisis, our out-of-hours Crisis Café project may be able to help you find a space to talk or connect you to other services who can assist. This service runs on weekends and weekday evenings.
Please see our I Need Help Now page for more information on our Crisis Café and Islington’s other crisis response services.
If you feel you are in immediate danger, call 999 or visit your Accident and Emergency Department.
I’d like to come to the drop-in sessions at your day centres for the first time.
Can I just turn up?
We ask that you complete an Integrated Community Support referral form before using our day centre services. This is so we can learn more about your needs, and how we can best support you, before you attend.
Please see our Integrated Community Support page for more information, and to access the referral form. You can self-refer to our day centre services or be referred by a professional. After we receive your referral, we will call you directly to talk with you in more details about what we can do to help, and which of our projects might best suit your needs.
Do you offer counselling or psychotherapy?
We offer some counselling sessions at Islington Mind – however, the waiting list is very often closed to new referrals.
Please check our Counselling and Talking Therapies page to see if our waiting list is open before referring yourself. If it is closed, please check back as we update this page as soon as referrals re-open. This service only accepts self-referrals.
Our Therapy In Mind service helps people in Islington to find private psychotherapists who will suit their needs. These psychotherapists do not work for Islington Mind and charge a normal hourly rate (from £50.00 per hour). Please call our head office on 020 3301 9850 to ask about this service.
Do I need to pay to use Islington Mind’s services?
Most of our services are free of charge. The only exception is our Counselling service, for which we may ask for a low-cost fee on a sliding scale.
We also ask for a small payment for lunches served at our day centre drop-ins.
Do you offer Anger Management services?
We do not offer anger management support.
Our Integrated Community Support service may be able to help you through our general mental health drop-in sessions, or through our anxiety peer-support groups.
Can Islington Mind help me with a benefits claim?
We have a Welfare Benefits Clinic, but this is only open to people who already use Islington Mind’s other mental health services.
The WBC often has a waiting list and may not be able to help you straight away, or if you have a close deadline to submit benefit forms. If you are an existing Islington Mind service user, you can talk to a member of staff at a day centre and ask for a WBC referral.
I’m not from Islington. Can I still use your services?
Most of our activities are only open to people who live in Islington. Occasionally, we can accept referrals from people who are registered with Islington GPs.
The only exception to this is our LGBTQ+ service, Outcome. This project accepts referrals from people who live anywhere in London.
I’m not available during daytimes in the week. Can Islington Mind help me?
Most of our projects operate in the daytime on weekdays.
Our Crisis Café runs on weekday evenings and on weekends. This is for people who are at risk of mental health crisis. It offers a small social space, along with one-to-one support, and help with referring to other support organisations.
I am an Islington Mind service user and I’d like to bring in a gift for your staff.
Can I do this?
It is Islington Mind’s policy not to accept gifts from service users, and we cannot make exceptions to this rule. We appreciate the sentiment, but there are many reasons that gifts, whether bought or made, cannot be taken by us from service users.
We are always extremely grateful to receive your positive feedback about our services and staff if you feel that they have been helpful to you. We especially like to publish your positive feedback on our website and social media, so please let us know if you’d be happy for us to share it.
You can send any feedback or comments to individual staff members, or to our admin desk: firstname.lastname@example.org.
Are you part of Mind: The Mental Health Charity?
Islington Mind is an independent registered charity. As such, we are not funded directly by Mind, and we are responsible for sourcing our own funding.
We are mostly funded by Islington Council, with other sources of income coming from our successful applications to trusts, foundations, and national Mind grant programmes.
We are affiliated with Mind, and we undergo the Mind Quality Mark every 3 years, ensuring that we meet the Mind standards of quality and care.
I’d like to make a donation to Islington Mind. How can I do that?
We are very grateful to accept donations to Islington Mind online, by bank transfer, by post, or by any means which would suit the donor.
We are also grateful to accept donations of items which are needed for our projects such as food, ICT equipment, and activity equipment suitable for adults in an indoor setting.
Please see our How to Support Us page for more details. If you still have any questions about a donation or would like to talk to us in more detail, please contact our office on 020 3301 9850.